Refund and Returns Policy

At NN Jewels, customer satisfaction is important to us. We take great care in crafting and delivering our jewellery, and we aim to ensure a smooth and transparent return and refund process.

Return Eligibility

You may request a return within 7 days of delivery of your order.

To be eligible for a return:

• The jewellery must be unused, unworn, and in original condition

• The product must be returned in original packaging

• Original invoice or proof of purchase must be provided

Non-Returnable Items

For hygiene and customization reasons, the following items are non-returnable:

• Customized or made-to-order jewellery

• Earrings and piercing jewellery

• Items purchased during sale or promotional offers

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, we may request:

• Clear photos or videos of the product

• Images of the packaging

Once verified, we will arrange a replacement or refund at no additional cost.

Return Process

To initiate a return:

1. Contact our support team with your order details

2. Once approved, we will share return instructions

3. After receiving and inspecting the item, the return will be processed

Return shipping costs may be borne by the customer, except in cases of damaged or incorrect products.

Refund Policy

Once your return is approved and the product is received:

• Refunds will be processed to the original payment method

• The refund will be initiated within 5–7 working days

• Bank processing times may vary depending on your payment provider

Exchanges

We currently offer exchanges only in case of damaged or incorrect items.
For other requests, customers may return the item (if eligible) and place a new order.

Order Cancellations

Orders can be cancelled only before dispatch.
Once an order has been shipped, cancellation requests will not be accepted.

Shipping Delays & Issues

While we strive to deliver orders on time, delays may occur due to unforeseen circumstances.
If your order is delayed or appears lost, please contact us and we will assist you promptly.

Policy Updates

NN Jewels reserves the right to modify this Return & Refund Policy at any time.
Any changes will be updated on this page.

Contact Us

For any return, refund, or order-related queries, please contact us:

Email: [email protected]
Business Name: NN Jewels